How we work

The Service Delivery Model, within which all of the programs and services offered by Ngala operate, incorporates the following key elements:

 An evidence-base to all practice.

• • An ecological approach incorporating:

    • Child in Society
    • Child in Community
    • Child in Family.
  • An integrated service framework which recognises the breadth of the organisation’s work across:
    • Universal Services – services that are aimed at the general population such as the Ngala Helpline, Parenting and Professional education and early years resources;
    • Targeted Services - geographically or culturally targeted such as Ngala’s Parenting and Play Time at Merriwa, Noranda, Mirrabooka, Kwinana and Rockingham and Ngala’s Indigenous Parenting and Children’s Service; and
    • Specialised/Intensive Services - where an intensive response for parents with young children is required by an interdisciplinary staff team. This includes Ngalas’ Day Stay and Overnight Stay and the Parenting Advice and Support Service at Bandyup Women’s Prison.
  • Defined practice frameworks which guide the work of the organisation and enables practice to be built on strong foundations and facilitates a language for interdisciplinary team work. This results in consistency of approaches which directly enhances outcomes for clients using Ngala services.
  • A commitment to fostering innovation and development of staff.
  • Organisational leadership, clinical and corporate governance.

  • A framework for interdisciplinary research and evaluation.

Quality Assurance

Ngala continues to maintain certification under AS/NZS ISO9001:2008 with a re-certification audit conducted in August 2011 which is valid for three years. Ngala is quality certified by the Institute for Health Communities Australia Certification (IHCAC).

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