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How we work

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Service Delivery Model,

A model within which all of the programs and services offered by Ngala operate, incorporates the following key elements:

    • An evidence-base to all practice.
    • An ecological approach incorporating:
      • Child in Society
      • Child in Community
      • Child in Family.
    • An integrated service framework which recognises the breadth of the organisation’s work across:
      • Universal Services – services that are aimed at the general population such as the Ngala Helpline, Parenting and Professional education and early years resources;
      • Targeted Services - geographically or culturally targeted such as Ngala’s Parenting and Play Time at Merriwa, Noranda, Mirrabooka, Kwinana and Rockingham and Ngala’s Indigenous Parenting and Children’s Service; and
      • Specialised/Intensive Services - where an intensive response for parents with young children is required by an interdisciplinary staff team. This includes Ngalas’ Day Stay and Overnight Stay and the Parenting Advice and Support Service at Bandyup Women’s Prison.

Practice Framework

Commitment to Reconciliation


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  • Early Parenting Groups

    Early Parenting Groups

    When: 20 Nov, 9:30am

    Where: Singleton

    Birth to 4 months: A 5-week series of workshops for parents with a newborn baby. Each workshop covers a wide range of topics about you and your new baby and provides the opportunity to meet and connect with other new parents in your local area.

QuestionPro has graciously provided their software to help us make better decisions than ever before. Their powerful feedback software makes tracking and analysing critical data easier and more effective, and we are able to more quickly and transparently deliver data to our stakeholders and across our entire organizational influence.”