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Charter of Care

PURPOSE

Ngala works with and for families to enhance their experience of parenting and the development of young children.

Commitment

Ngala is committed to providing quality, appropriate client focused care for families and children.  Ngala also understands that when families are in crisis, they are at their most vulnerable.  Ngala has adopted the Australian Charter of Healthcare Rights and in doing so recognises that people receiving care and people providing care all have important parts to play in achieving healthcare rights.

WHAT YOU CAN EXPECT FOR YOUR FAMILY *

MY RIGHTS

WHAT THIS MEANS

Access

 

I have a right to receive early parenting information and support.

I can access Ngala early parenting services with minimal barriers.

Safety

 

I have a right to receive safe and high quality care.

I receive safe and high quality services, provided with professional care, skill and competence.

Respect

 

I have a right to be shown respect, dignity and consideration.

The care provided shows respect to me and my culture, beliefs, values and personal characteristics.

Communication

 

I have a right to be informed about services, options and costs in a clear and open way.

I receive open, timely and appropriate communication about my care in a way I can understand.

Participation

 

I have a right to be included in decisions and choices about my care.

I may join in making decisions and choices about my care and about health service planning.

Privacy

 

I have a right to privacy and confidentiality of my personal information.

My personal privacy is maintained and proper handling of my personal health and other information is assured as per the Australian Privacy Principles.

Comment

 

I have a right to comment on my care and have my concerns addressed.

I can comment on or complain about my care and have my concerns dealt with properly and promptly.

You can help Ngala by:

    • Sharing relevant family and child health history and informing us of any injury or illness.
    • Allowing us to link with other agencies or professional who are currently helping you.
    • Actively participating in developing your care plan.

FEEDBACK

You can also help us by telling us what you like – or don’t like – about Ngala and its programs.  Please fill in a customer survey after your service.  Your feedback will help us review and improve our services.

If you are not completely satisfied with any part of your care at Ngala, please discuss your concerns with staff or the Manager of that service. Written feedback can be addressed to the email contact listed below.

Contact

Phone: (08) 9368 9368       

Email: compliments&complaints@ngala.com.au

*Adapted from Australian Charter of Healthcare Rights (Australian Commission on Safety and Quality in Healthcare)

Visit www.safetyandquality.gov.au 

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News

  • Important Changes to Ngala Services

    Important Changes to Ngala Services

    Due to recent funding changes for parenting services in WA by the Department for Local Government and Communities, some current services will close and others will open.

Events

Events

  • Ngala at Hawaiian Centres

    Ngala at Hawaiian Centres

    When: Feb 06 - Jun 19

    Come learn about sleep, solids and play for babies & toddlers at Hawaiian Shopping Centres.

Workshops

  • Let's Sleep

    Let's Sleep

    When: 28 Feb, 9:30am

    Where: Swan View

    6 - 12 months. Is your baby having difficulty around sleep? Ngala provides a one-off workshop to help parents understand more about their baby's sleep. Information will be provided on sleep and settling strategies.


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