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Charter of Care

PURPOSE

Ngala works with and for families and community members to enhance their experience of parenting and the development of children and young people.

COMMITMENT

Ngala is committed to providing quality, appropriate, client focused care informed by latest evidence. The Australian Charter of Healthcare Rights have been adopted and in doing so Ngala recognises that people receiving care and people providing care all have important parts to play in this process.

WHAT YOU CAN EXPECT FROM NGALA

 MY RIGHTS

WHAT THIS MEANS

Access

I have a right to receive relevant information and support.

I am able to access Ngala services with minimal barriers.

Safety

I have a right to receive safe and high quality care.

I receive safe and high quality services, provided with professional care, skill and competence and tailored to my needs.

Respect

I have a right to be shown respect, dignity and consideration.

The care provided shows respect to me and my culture, beliefs, values and personal characteristics.

Communication

I have a right to be informed about services, options and costs in a clear and open way.

I receive open, timely and appropriate communication about my care in a way I can understand.

Participation

I have a right to be included in decisions and choices about my care.

I may join in making decisions and choices about my care and about health service planning.

Privacy

I have a right to privacy and confidentiality of my personal information.

My personal privacy is maintained and proper handling of my personal health and other information is assured as per the Australian Privacy Principles.

Comment

I have a right to comment on my care and have my concerns addressed.

I can comment on or complain about my care and have my concerns dealt with properly and promptly.

You can help Ngala by:

  •  
    • Sharing relevant family and health history and informing us of any injury or illness.
    • Allowing us to link with other agencies or professionals who are currently assisting you.

 FEEDBACK

You can also help us by telling us what you like – or don’t like – about Ngala services. Please fill in a customer survey after your contact with Ngala where applicable. Your feedback will help us review and improve how we deliver our services.

If you are not completely satisfied with any part of Ngala’s services, please discuss your concerns with staff or the Manager. Written feedback can be addressed to the email contact listed below.

Phone: (08) 9368 9368
Website: www.ngala.com.au
Email: compliments&complaints@ngala.com.au

* Adapted from Australian Charter of Healthcare Rights (Australian Commision on Safety and Quality in Healthcare). Visit  www.safetyandquality.gov.au 

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News

Events

Events

  • Friends of Ngala Dinner Dance: Tod Johnston & PeaceLove!

    Friends of Ngala Dinner Dance: Tod Johnston & PeaceLove!

    When: Oct 14 - Oct 15

    Join the team from Friends of Ngala for a spectacular dinner dance at Rambla On Swan with Tod Johnston & PeaceLove to support WA's oldest charity with 100% of profits from ticket, auction and raffle sales going directly to Ngala.

Workshops

  • Early Parenting Groups

    Early Parenting Groups

    When: 21 Sep, 9:30am

    Where: Aveley

    Birth to 4 months: A 5-week series of workshops for parents with a newborn baby. Each workshop covers a wide range of topics about you and your new baby and provides the opportunity to meet and connect with other new parents in your local area.


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