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Charter of Care


Ngala works with and for families to enhance their experience of parenting and the development of young children.


Ngala is committed to providing quality, appropriate client focused care for families and children.  Ngala also understands that when families are in crisis, they are at their most vulnerable.  Ngala has adopted the Australian Charter of Healthcare Rights and in doing so recognises that people receiving care and people providing care all have important parts to play in achieving healthcare rights.






I have a right to receive early parenting information and support.

I can access Ngala early parenting services with minimal barriers.



I have a right to receive safe and high quality care.

I receive safe and high quality services, provided with professional care, skill and competence.



I have a right to be shown respect, dignity and consideration.

The care provided shows respect to me and my culture, beliefs, values and personal characteristics.



I have a right to be informed about services, options and costs in a clear and open way.

I receive open, timely and appropriate communication about my care in a way I can understand.



I have a right to be included in decisions and choices about my care.

I may join in making decisions and choices about my care and about health service planning.



I have a right to privacy and confidentiality of my personal information.

My personal privacy is maintained and proper handling of my personal health and other information is assured as per the Australian Privacy Principles.



I have a right to comment on my care and have my concerns addressed.

I can comment on or complain about my care and have my concerns dealt with properly and promptly.

You can help Ngala by:

    • Sharing relevant family and child health history and informing us of any injury or illness.
    • Allowing us to link with other agencies or professional who are currently helping you.
    • Actively participating in developing your care plan.


You can also help us by telling us what you like – or don’t like – about Ngala and its programs.  Please fill in a customer survey after your service.  Your feedback will help us review and improve our services.

If you are not completely satisfied with any part of your care at Ngala, please discuss your concerns with staff or the Manager of that service. Written feedback can be addressed to the email contact listed below.


Phone: (08) 9368 9368       

Email: compliments&

*Adapted from Australian Charter of Healthcare Rights (Australian Commission on Safety and Quality in Healthcare)


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  • Early Parenting Groups

    Early Parenting Groups

    When: 25 Jul, 9:30am

    Where: Ellenbrook

    Birth to 4 months: A 5-week series of workshops for parents with a newborn baby. Each workshop covers a wide range of topics about you and your new baby and provides the opportunity to meet and connect with other new parents in your local area.

QuestionPro has graciously provided their software to help us make better decisions than ever before. Their powerful feedback software makes tracking and analysing critical data easier and more effective, and we are able to more quickly and transparently deliver data to our stakeholders and across our entire organizational influence.”