The Helpline is Ngala’s main contact point for parents with babies and young children who seek to discuss their parenting concerns. The Helpline is the front door to many other Ngala services.
Our qualified and friendly staff will listen to what you are currently experiencing on your parenting journey. We can offer you understanding, reassurance and encouragement along the way.
Helpline calls average 15 minutes with each caller. We offer a brief and easy to access option for busy parents to obtain parenting support.
In contacting the Helpline we will explore with you a variety of ways to find solutions to your current parenting concerns. These can include:
- Understanding what you are experiencing as a parent/carer and discussing with you possible solutions and strategies for you and your family.
Exploring with you what options you have in your local community and supporting you to access a variety of groups and service
We operate from 8:00 am to 8:00 pm every day
The Helpline aims to call you back within three hours of you calling for our support. Whilst our aim is to return your call on the same day we might call you back early the next day should you contact us late in the day.
Another way to contact the Helpline is via our online option. This service is developing all the time and the Helpline aims to call you back within 48 hours of your online request for a call.
For families of babies and
young children who reside or work in Western Australia,
if you need further assistance contact the Ngala Helpline
Telephone 9368 9368 Country Access 1800 111 546
8am to 8pm 7 days a week or
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