Everyone has the right to access and participate in our services. Because different people have different needs, there is no “one-size-fits-all” approach to the services and support Ngala provides.

Ngala’s Access and Inclusion Framework outlines our commitment to enhancing equity and opportunity.

Key principles

  • Choice, equity and responsiveness: Our services and activities are accessible, fair, and responsive;
  • Communication and awareness: Our messages and information are appropriate and easy to understand;
  • Consultation and accountability: Our evaluation and review processes are inclusive and transparent; and
  • Leadership: We effectively manage workplace culture and diversity issues.

Ngala has many policies, procedures and guides around access and inclusion. We also have Action Plans that outline actions to reduce or eliminate barriers to accessing services, sites, information and employment at Ngala. Our current plans are:

If you would like to request a copy in an alternative format, please contact ngala@ngala.com.au.