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Ngala Parenting Line
A free support service for WA parents and caregivers of children from conception to 18 years
Babies, children and young people thrive when their parents are supported.
Our service, provided by trained and experienced professionals, provides up to date child development information, parenting support and referral, to assist parents in their parenting journey.
The aim of the Parenting Line service is:
For parents and caregivers to be informed, supported and confident
To support parents and caregivers to
care for and raise children that are
happy, healthy and thriving
To offer information, strategies and
ideas for parents and caregivers to
work towards overcoming parenting
challenges
To connect families to local community services to meet the health, development and wellbeing needs of
the whole family
How does is work?
The Ngala Parenting Line operates as a call back service. To request a call from the Parenting Line, contact 9368 9368 or a web request can be made via the link below. The free call number for country callers using a landline is 1800 111 546.
The Ngala Parenting Line service operates between 8am to 8pm, seven days a week, including public holidays.
Please note, this is not a crisis response service. If you are in crisis or need an urgent response, please contact Crisis Care on 9223 1111 or call Health Direct on 1800 022 222 if your child is unwell.
The Ngala 1800 number is free for regional callers only from landlines. The Ngala 1800 number is unable to provide guaranteed freecall access for all mobile service providers, therefore if you have difficulty accessing this number from your mobile phone – please call 9368 9368 and request a call back from the Parenting Line
If you prefer, you can request a callback by filling in the form below:
Chat with Ngala
If you prefer writing to talking, or if you simply find the chat more discreet for your needs, you can chat to Ngala professionals online.
Parenting Line’s new and exciting Live Chat feature is available 9am – 11am Tuesday and Thursday. Keep up to date with any schedule changes by visiting Ngala’s Facebook page.
If active, the chat will appear on this page. If the chat is not active, you can send us a message here
How does the chat work?
Read about WebChat
When you start you’ll get some information about confidentiality, privacy and our Duty of Care. You can also check out our privacy policy and FAQ section for more info.
Login
When you login you’ll be asked to answer a few simple questions. This helps us understand how best to help you. You’ll then be connected to the first Parenting line practitioner available.
Chat
You’ll then be connected to one of our Parenting line practitioners who’ll look over your responses and begin the session.