How does it work?

The Ngala Parenting Line operates as a call-back service. To request a call from the Parenting Line, contact 9368 9368 or a web request can be made via the link below. The free call number for country callers using a landline is 1800 111 546.

The Ngala Parenting Line service operates between 8 am to 8 pm, seven days a week,
including public holidays.

Please note, this is not a crisis response service. If you are in crisis or need an urgent response, please contact Crisis Care on 9223 1111 or call Health Direct on 1800 022 222 if your child is unwell.

08 9368 9368
1800 111 546

The Ngala 1800 number is free for regional callers only from landlines. The Ngala 1800 number is unable to provide guaranteed freecall access for all mobile service providers, therefore if you have difficulty accessing this number from your mobile phone – please call 9368 9368 and request a call back from the Parenting Line


If you prefer, you can request a callback by filling in the form below:


Request a call

Chat with Ngala

If you prefer writing to talking, or if you simply find the chat more discreet for your needs, you can chat to Ngala professionals online.

Parenting Line’s new and exciting Live Chat feature is available 10 am – 12 pm Monday to Friday.

Keep up to date with any schedule changes by visiting Ngala’s Facebook page.
If active, the chat will appear on this page. If the chat is not active, you can send us a message here

How does the chat work?

Read about WebChat

When you start you’ll get some information about confidentiality, privacy and our Duty of Care. You can also check out our privacy policy and FAQ section for more info.


When you login you’ll be asked to answer a few simple questions. This helps us understand how best to help you. You’ll then be connected to the first Parenting line practitioner available.


You’ll then be connected to one of our Parenting line practitioners who’ll look over your responses and begin the session.