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Consumer and community engagement

Consumer involvement at Ngala

Ngala provides services and programs for parents, babies, children and young people from conception to 18 years. We partner with families and communities to help children thrive.

We are committed to engaging with our consumers, who include past, current and potential service users, their families, caregivers and community members.

Who are Ngala’s consumers

The term ‘consumers’ refers to families and children receiving our services or programs, and consumers may be called patients, participants, callers, customers or clients in different areas of Ngala.

 

Why is consumer involvement important?

Consumer involvement improves our service delivery and inclusivity. To understand community experiences and preferences, we need to hear diverse consumer perspectives.

All of Ngala’s services have systems in place for our consumers to have a say in our work.

 

How to be involved

We provide a range of opportunities for consumers and community members to help shape our services, research, and programs. These include:

  • Infancy and Early Childhood Community Advisory Group

Ngala partners with Telethon Kids Institute to offer a community advisory group for parents and caregivers of infants and young children aged 0-6 years. Group members have their say about early childhood research and services at Ngala and Telethon Kids Institute.

Membership is open to any parent or caregiver with a child aged 0-6 years. No specific skills or experience is required, meetings are held quarterly, either online or in-person.

Members will be reimbursed in line with Consumer and Community Health Research Network Guidelines. Training opportunities are also available via the Telethon Kids Institute CONNECT Consumer Network.

You can find out more about the Infancy and Early childhood Community Advisory Group by clicking here.

To apply to the Infancy and Early Childhood Community Advisory Group, please complete the Expression of Interest. To find out more, please get in touch.

 

  • RAP (Reconciliation Action Plan) Action Advisory Group

The purpose of Ngala’s RAP Action Advisory Group is to challenge, guide and influence the development and implementation of Ngala’s commitment to reconciliation, as outlined in our Reconciliation Action Plan.

Meetings are held every three months. Membership includes Ngala staff and Aboriginal community members from the Perth, Midwest and Gascoyne regions. If you are interested in joining this group, please get in touch.

 

  • Fathering Advocates

Ngala is seeking dads and father figures with an interest in our services and research to help shape our work.

Fathering Advocates help us ensure that fathering perspectives are considered in all our services and research. To apply, please fill in the Expression of Interest or get in touch to find out more.

 

  • Lived Experience Advocates

Ngala seeks the views of people with lived experience in guiding our research, evaluations, and service design.

If you identify as having a lived experience (such as disability, mental health, or LGBTQI+) please consider volunteering to be an advocate to help us understand the issues that affect you. If you are interested in this role, please get in touch.

 

  • Children’s participation in research and evaluation

We are always seeking new ways to engage with children in our research and service design. If you have ideas for including children’s voices in Ngala’s evaluations or consultations, please get in touch.

 

  • Community consultations 

There are no consultations open at this time. Please check back in future or register your interest in consultation opportunities with [email protected]

 

  • Compliments and complaints

Ngala wants to hear from families about your experiences with us. If you have any feedback about any of Ngala’s staff, services, or facilities, please email [email protected].

Consumer involvement in our services

  • Early Learning and Development Service (ELDS)

Ngala actively seeks input, guidance and feedback from children in the planning and delivery of programs in our Early Learning Centres and Family Day Care service. We are committed to working in partnership with families to achieve the best outcomes for children in our services. Please see the ELDS Family Handbook for more information on our approach to family involvement.

 

  • Ngala Residential Parenting Service

In our Residential Parenting Service, which includes Day Stays and Extended Stays, we involve parents in service planning and improvement through patient surveys and focus groups. Please contact get in touch if you wish to be involved in future consultations for Ngala’s Residential Parenting Service.

 

  • Child and Parent Centre (CPC) Local Advisory Groups

Ngala’s Child and Parent Centres (CPCs) are located in Banksia Grove, Calista, East Waikiki and Rangeway/Geraldton. CPC Local Advisory Groups include local service providers and families, and help guide centre services to respond to local needs. To find your closest CPC, please visit our contact page.

 

  • Parenting Connection WA (PCWA) NW Metro Local Area Partnership Group

PCWA’s NW Metro Local Area Partnership Group is made up of service providers and parents living in Perth’s North West metropolitan region.  The group meets quarterly to provide advice and guidance to the local operations of Parenting Connection WA, informing practice decisions and enhancing local community connections. To find out more information or to join, please contact [email protected].

Get in touch

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You’re Going to be a Dad Online

This online information session is an opportunity to join other expectant dads to explore how your baby will develop and their needs in the early days. Receive useful tips on adjusting to parenthood, supporting your partner and giving your baby the best possible start.

Now You’re a Dad

This 3-week program for new dads (and father figures) will discuss the important role of fathers and provide strategies and tips to support your child’s development. All sessions will be facilitated by a DadsWA fathering worker and a Ngala Child Health Nurse. This is a great chance to increase your parenting skills and talk with other dads.

**Please note this is a 3 week program**

Ngala on-the-ground in Pannawonica and Onslow

Our Ngala team is working with parents in Pannawonnica and Onslow this week!

EPIC/Ngala Parent Education to Pannawonica and Onslow, providing FREE parenting education workshops at both locations. You’ll meet our friendly and encouraging Ngala team who will be facilitating sessions which include:

In Pannawonica

In Onslow:

This education trip is made possible by EPIC, RTIO, and Chevron.

if you have attended these workshops, please provide feedback after your session via  https://epicngalapannaonslow.questionpro.com

 

Evaluation of ‘dad’s only’ session of parent education held at Joondalup Health Campus

Edith Cowan University is conducting a survey to obtain feedback from fathers who attended the Dad’s only antenatal session at the Joondalup Health Campus (JHC) antenatal education program. The results of this survey will form part of a cycle of continuous improvement. Your name and contact details were collected on the DadsWA registration form you completed at the time of the Dad’s only antenatal session and where you indicated your consent to be contact for future feedback and evaluation of the program.

The aim of the Dad’s only antenatal sessions is to support new fathers in the early stages of parenting by providing a facilitated discussion amongst fathers-to-be about a range of issues relevant to new fathers.

To evaluate whether these sessions are meeting this aim, we would like to invite your feedback on how your recollections of the session and how you think the session can be improved. Involvement in this evaluation will involve responding to an online survey (about 5-10 minutes).

If you experience any distress or have concerns as a result of completing the survey, you are encouraged to contact the Ngala Parenting Line on 9368 9368, Lifeline Crisis Support on  13 11 14, or MensLine Australia on 1300 78 99 78.

Your participation in this study is entirely voluntary and will not affect your participation in any current or future services with Ngala or JHC. You may withdraw at any time without discrimination or prejudice. All information is treated as confidential and no names or other details that might identify you will be used in any spoken or written material arising from the research. If you withdraw, all information you have provided will be destroyed.

This study complies with the Western Australian University Sector Disposal Authority (WAUSDA) for research data, which means that the research data will be retained for a minimum of 7 years.

Your responses in this survey will be analysed by staff at Ngala. All responses are anonymous and will remain confidential as we will ensure no names or contact details are reported.

If you have any queries about this survey please do not hesitate to contact Associate Professor Vicki Banham, Chief Investigator, School of Arts and Humanities, Edith Cowan University 6304 5530, Email: [email protected]  or Wendy Simpson, Coordinator Research and Evaluation at Ngala on 08 9367 0929, Email: [email protected]

Kind Regards,

Associate Professor Vicki Banham

Edith Cowan University

Parent education and support opportunities – October and November 2020

In October and November, Ngala will be visiting Port Hedland and Newman to provide parent education and support opportunities to local families. Ngala would like to thank our sponsor Rio Tinto for their support, as well as local community organisations and services who have worked to provide these opportunities to families.

Workshops are available to all families in the community. 

Our Ngala team will soon be in your neighbourhood with new workshops and sessions for parents living in the Pilbara. Here’s what’s coming up, click on the links below to find out more and to secure your spot:

Workshop

Date 

Time

Location

PORT HEDLAND      
Practical strategies for successful toileting

 

Monday 26 October 12pm to 2pm South Hedland Child and Parent Centre
Building Resilience in the Early Years

 

Monday 26 October 6.30pm to 8.30pm South Hedland Child and Parent Centre
Adjusting to Parenting

 

Tuesday 27 October 6.45pm to 9.00pm Hedland Health Campus
Building Brains

 

Wednesday 28 October 9am to 11am Lotteries House, South Hedland
Transitioning to School

 

Wednesday 28 October 12pm to 2pm South Hedland Child and Parent Centre
Building Resilience

 

Wednesday 28 October 6.30pm to 8.30pm Port Hedland Primary School
Effective Family Teams

 

Thursday 29 October 9.00am to 11.00am Lotteries House, South Hedland
Promoting Language Development in the Early Years Thursday 29 October 12pm to 2pm  

 

South Hedland Child and Parent Centre

 

 

 

Making the most of the Pre-Kindy years

 

Thursday 29 October 4pm to 6pm Port Hedland Early Learning Centre
Making Mealtime fun

 

Friday 30 October 10am to 2pm Hedland Well Women’s Centre
       
NEWMAN      
Guiding Children’s Behaviour

 

Tuesday 10 November 9am – 11am EPIC Kalgan Drive Newman
Parenting Your Tweens

 

Tuesday 10 November 12pm – 2pm Newman Neighbourhood Centre
Dads Building Little Ones

 

Tuesday 10 November 7pm – 9pm Newman Neighbourhood Centre
Transitioning to School  

Wednesday 11 November

9am – 11am Newman Neighbourhood Centre
Toileting Tips Thursday 12 November 9am – 11am Newman Neighbourhood Centre
Building Resilience Thursday 12 November 12pm – 2pm Newman Neighbourhood Centre

 

The post session Evaluation Surveys can be found her:

PFBPC Newman Parents https://pfbpcnewmanparents.questionpro.com

PFBPC Hedland Parents  https://pfbpchedlandparents.questionpro.com

Please note this is for attendees of the the sessions only.

PFBPC Newman Services https://pfbpcnewmanservices.questionpro.com

PFBPC Hedland Services https://pfbpchedlandservices.questionpro.com

 

 

Country Families @ Ngala

Over the past five years, we’ve been honoured to bring you Country Families @ Ngala as a means to connect and support your growing rural families.

However, we regret to inform you that as of December 31, 2023, external funding for Country Families @ Ngala will conclude, leading to the program’s closure. Child Health Nurse consultations will continue to December 22nd, and this page will conclude on December 29th.

Our sense of pride in our achievements here is immense – from conducting online workshops, tutorials, and Facebook live sessions to delivering informative weekly posts. We’ve extended crucial support to country families through various means, including SMS for Dads, Facebook live chat sessions, video and telephone consultations, tailored group sessions, and early parenting groups (especially during the challenges brought about by COVID-19).

A heartfelt thank you goes out to our CF@N crew for their dedication over the past five years – Project Support Officer Des and Child Health Nurses Charlotte, Kylie, Angela, Jill, Jill S, Kate, and Leonie. Your commitment has made an immeasurable difference.

 

 


Research and partnerships

 

Since 2007, research and evaluation have been major areas of development within Ngala. Ngala has actively promoted a research culture, developing research and evaluation frameworks in consultation with our university and research partners.

Ngala’s Research and Evaluation Frameworks support the development of a sustainable interdisciplinary research agenda for work in parenting and childhood. Evaluation at Ngala adopts an action research approach. Our purpose is to support parents, families and communities through our way of responding to their changing needs, and measuring our impact to inform the next implementation of the program.

Ngala’s Research and Evaluation policy aligns with Ngala’s strategic and business plans and is responsive to the needs of communities by providing evidence-informed services. The Research and Evaluation policy ensures a robust research and evaluation strategy and process which seeks to build relationships with universities, other researchers, community agencies and consumers of services. It aims to support the creation and maintenance of an organisational culture that underpins an evidence-informed organisation and provide direction for staff at all levels on their roles and responsibilities.

 

Reports Published in 2021

18 October 2021 –

Together with Anglicare WA, Ngala has launched a report on Reducing Poverty and Improving Child Development in WA.

There is a straight-forward, evidence-backed solution to ending child poverty in Western Australia, Ngala and Anglicare WA launched the Reducing Poverty and Improving Child Development in WA joint report during Anti Poverty Week 2021 addressing this issue.

WA has the third-highest rate of child poverty in the nation, with nearly 95,000 children living in poverty. Severe child poverty has risen substantially in the last decade.

The Reducing Poverty and Improving Child Development in WA Report has highlighted the impact of poverty on children through a comprehensive review of relevant research, along with successful initiatives to address the issue and accounts of lived experience.

The Report found children who grow up in poverty face significant challenges to their social, emotional, and physical development that have life-long impacts on health and wellbeing both in childhood and into their adult years.

It identified four key actions to lift children permanently from poverty and improve their growth and development:
•  Provision of adequate income support for families
•  Universal access to early childhood education and care
•  Provision of targeted early intervention supports to meet each child’s needs
•  Prioritise the rights of children and their development, health, and wellbeing

To Read The Full Report click here

To download the Snapshot, click here

 

Research Priorities 2021 – 2024

• Sociology of family and relationships
• Mental health
• Aboriginal and Torres Strait Islander health and wellbeing
• Child and adolescent development
• Community development
• Program evaluation

 

Research Partnerships

Ngala develops and builds relationships with key universities and agencies related to research. The Research Advisory Network provides a forum for Ngala, universities, and researchers to share knowledge and ideas that allow Ngala services and programs to be evidence-informed and innovative. In providing a platform to share knowledge and ideas, the Research Advisory Network contributes to the growing child development and parenting research evidence base.

Current Research Advisory Network membership includes Executive Managers and key Ngala staff. External members include:

• Dr Dawson Cooke – School of Nursing, Curtin University
• Dr Lisa Gibson – Telethon Kids Institute & UWA
• Dr Amy Finlay-Jones, Telethon Kids Institute & UWA
• Assoc. Prof. Vicki Banham – School of Psychology & Social Science, Edith Cowan University
• Dr Garth Kendall – School of Nursing, Curtin University
• Dr Cecily Strange – School of Population and Global Health, UWA
• Jayne Kotz – Ngangk Yira Research Centre for Aboriginal Health and Social Equity, Murdoch University
• Dr Catherine Archer – College of Arts, Business, Law and Social Sciences, Murdoch University

 

Research opportunities

Ngala encourages collaborative research opportunities and welcomes submissions from relevant stakeholders with interests that align with our research priorities.

Student research opportunities are also supported. This may include support with promotion of their study, recruitment, resources, or a more formal partnership. Postgraduate students are encouraged to consider Ngala’s research priority areas.

If you are interested in a research partnership, would like to support a student research project, or are a student with a research project, please complete the Research Enquiry Form and email to [email protected].

Volunteer research assistants are always welcome.

 

Published Research

Ngala publishes in relevant Australian and international journals, and presents papers and posters at relevant conferences.

Ngala’s published research and journal articles 2003 – 2022.

For queries about the research listed or other information, please contact [email protected].

Ngala is proud to support others on selected projects, including:

SMS4Dads – Provides new fathers with information and connections to online services through their mobile phones.
The ORIGINS project – The largest study of its kind in Australia, following 10,000 families over a decade to improve child and adult health.
The Mummy Buddy project – Improving the wellbeing and mental health of new mums.
Beacon Cyber safety app – An educational app designed to keep parents and carers up to date with trusted, tailored information, to help keep their kids safe online.
Bright Tomorrows – The Bright Tomorrows initiative was formed to give parents, carers and others who care about or for children some of the tools they need to give all children the best start to life.
Baby Coming You Ready – An innovation designed to support the social and emotional wellbeing of Aboriginal and Torres Strait Islander parents-to-be and new parents.

 

 

 

Our History

 

 

An early start

Ngala’s story began in 1890 as ‘The House of Mercy’, a refuge and maternity home for young pregnant women. It later became known as the Alexandra Home for Women.

Strong social pressures and stigma for unmarried mothers to relinquish their babies resulted in many who were born in the home being fostered or adopted. This practice continued until the 1980s. Ngala acknowledges the trauma that the forced adoption era caused many families, and we sincerely regret the role that our organisation has played in what we now know to be a harmful practice.

In 1949, the Alexandra Home for Women opened its first training facility in WA for Mothercraft nurses. It was named Alexandra Home for Mothers and Babies and Mothercraft Training School, and later, changed to Ngala Mothercraft Home and Training Centre Inc.

The name Ngala was chosen from Aboriginal Noongar language and means ‘we two, the dual between parents and children’. The Centre soon included infant health nurse training (now child health nursing) for registered nurses and midwives.

A new direction

Ngala’s first Childcare Centre opened in 1971 with places for 54 children. It was one of a very few registered not-for-profit day nurseries in Perth, in response to a community need for affordable childcare.

During the 1980s, Ngala changed its focus to a family-centred approach and was no longer involved in out of home care for children or Mothercraft training. Child Health Nursing training was transferred to Curtin University in 1985.

100 years of service

In 1990, the early Child Health Hotline began operating out of hours by child health nurses, which laid the foundation for the Ngala Helpline (now known as the Ngala Parenting Line).

Exciting new evidence emerged about early brain development and perinatal mental health, which was used to improve Ngala’s services. We embraced a holistic approach to early parenting education and support.

In 1995, a move to the current Kensington premises marked a new growth period for Ngala Family Resource Centre, as it was known. Expansion began into the community in outer metropolitan and country areas with group and education programs.

The 1990s also marked the beginning of Ngala’s strong partnership approach. Our focus on working with the whole family, not just mothers and babies, positioned Ngala to champion father inclusive practice in the early years with our Hey Dad program, now DadsWA.

2021 and beyond

Today, Ngala operates across Western Australia, and continues to use the latest internal and external research and training, alongside community stories and experiences to develop and deliver services that meet the needs of today’s parents and children.

*Ngala sincerely regrets the trauma caused to parents, children and families by past adoption practices. You can read our statement of apology here.

Our History

129 years of history in WA communities

Humble beginnings

Ngala’s story began in 1890, and was known as ‘The House of Mercy’, a refuge and maternity home for young pregnant women. It later became known as Alexandra Home for Women.

The Home’s policy was to keep mothers and babies together as much as possible. However, many babies born in the Home were fostered or adopted. This practice continued until the 1980s. The separation from family had significant impacts for many.

In 1949, the Alexandra House for Women opened their first training facility in WA for mothercraft nurses. It was named Alexandra Home for Mothers and Babies and Mothercraft Training School, and later, changed to Ngala Mothercraft Home and Training Centre Inc. Ngala was chosen from Aboriginal Noongar language and means ‘We two, the dual between parents and children’. The centre soon included infant health nurse training (now child health nursing) for registered nurses and midwives.

A new direction

Ngala’s first Childcare centre opened in 1971 with places for 54 children. It was one of very few registered not-for-profit day nurseries in Perth in response to a community need for affordable childcare.

During the 1980s, Ngala changed its focus to family-centred approaches. Ngala was no longer involved in out of home care for children or mothercraft training. Child Health Nursing training was transferred to Curtin University in 1985.

100 years of service

In 1990, the early Child Health Hotline began operating out of hours by child health nurses, which laid the foundation for the Ngala Helpline (now Ngala Parenting Line).

Exciting new evidence emerged about early brain development and perinatal mental health, which was used to improve Ngala’s services. We embraced a holistic approach to early parenting education and support.

In 1995, a move to the current Kensington premises marked a new growth period for Ngala Family Resource Centre, as it was known. Expansion began into the community in outer metropolitan and country areas with group and education programs.

The 1990s also marked the beginning of Ngala’s strong partnership approach. Our focus on working with the whole family, not just mothers and babies, positioned Ngala to champion father inclusive practice in the early years with our Hey Dad program, now DadsWA.

2019 and beyond

Today, Ngala operates across Western Australia, and continues to use the latest internal and external research and training, alongside community stories and experiences to develop and deliver services that meet the needs of today’s parents and children.

 

Ngala sincerely regrets the trauma caused to parents and their children and families by past adoption practices. We commend the formal apologies by the State and Federal Governments in 2010 and 2013.