The Ngala Parenting Line is a free telephone support service for parents and caregivers of children aged 0 to 18 years who live in WA.

Our service, provided by tertiary trained and experienced professionals, provides up to date child development information, parenting support and referral, to assist parents in their parenting journey. The aim of the Parenting Line service is:

  • For parents and caregivers to be informed, supported and confident
  • To support parents and caregivers to care for and raise children that are happy, healthy and thriving
  • To offer information, strategies and ideas for parents and caregivers to work towards overcoming parenting challenges
  • To connect families to local community services to meet the health, development and wellbeing needs of the whole family

The Ngala Parenting Line operates as a call back service. To request a call from the Parenting Line, contact 9368 9368 or a web request can be made via the link below. The free call number for country callers using a landline is 1800 111 546.

The Ngala Parenting Line service operates between 8am to 8pm, seven days a week, including public holidays. Please note, this is not a crisis response service. If you are in crisis or need an urgent response, please contact Crisis Care on 9223 1111 or call Health Direct on 1800 022 222 if your child is unwell.

This service is provided by Ngala and supported by the Department of Communities and the Child and Adolescent Health Service.

To contact the Parenting Line call:



The Ngala 1800 number is free for regional callers only from landlines. The Ngala 1800 number is unable to provide guaranteed freecall access for all mobile service providers, therefore if you have difficulty accessing this number from your mobile phone – please call 9368 9368 and request a call back from the Parenting Line.


Request a Call

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